Costa Vida App Reviews

I enjoy the food, but their app is crap. It simply does not work! Please fix it or youll loose me and others as customers!!

The app is never able to scan the code.

We are frequent Costa Vida lunch time people. When they announced this it was seen as maybe a positive right, because you can use your phone instead of the card. But wait, theres a MAJOR catch that cheats the customer. It used to be that you would have your card scanned at the time of purchase and points immediately placed on the card. Now you have to put the info in later online or on the phone and for me its not something I remember to do instantly. Within days, if you scan the receipt it claims it is "too old". That is a subjective claim. And stupid. Why is a two week receipt "too old"??!!! Why not 3 weeks or 3 years or 30 years? Why add an extra hurdle to "reward" your customers. I like Costa vida and many of us go to lunch there weekly but this has been a pain for all and a big downer. In this century one lesson most small businesses forget is that you never want to disenfranchise your consumer. Do it at your own peril. This was a great idea somewhere in their marketing dept but now its the real world. You have terrible reviews on your app and people are angry. Will you listen?

My $16.21 receipt gave me 15 points. The app states 1 point for every dollar. I just got cheated out of a point -- and thats after they reduced the reward amount from 10% to 8%. Cheapskates!!! Then I send support an email from the app, and it asks me to send a picture of the receipt. Ummm, there is no option to attach from the app. Flawed design. Reduced rewards (if its even worth calling it that)! Costa Vida just lost a lot of favor in my eyes. I used to eat here regularly, but unless this is fixed I wont be by as often.

I freaking love this place! I frequent the Linden and PG locations. Its a win every time.

We eat there every week. Love the fresh ingredients! The desserts are Great too.

Its nice to have an app, but it is a bit glitchy. The barcode reader for adding a receipt somewhat frequently doesnt work, and you have to add the receipt manually. The amount of points it gives you sometimes is 1 point less than it should be. I know it is first gen, which usually means some bugs are still there. Hopefully an update is released soon.

The app works great, one less rewards card to carry around with so many other businesses accumulating my purchase habits.

Ive had he app for over a month now and for the most part its been working. This morning I keep getting the message my session has expired. I log in then less than a second later I am logged out and get the session expired message again.

I have been using the app and everything seemed ok until the last $4 reward. I only needed 8 more points for the reward. I went and spent $18 and scanned the receipt. The app gave me the reward but did not give me the other 10. It says I have 1 point. Where did the points go. If this is a bug, fix it. If it is by design, then that is pretty underhanded.

This place tastes like Heaven! Literally the best place to eat hands down. My motto is when is doubt get Costa!

I am trying to scan my receipt from my last purchase, but when I open the app it says I need to update first. But, when I go to the App Store there is no update available. I even tried deleting the app and downloading it again, but it didnt work.

Went to redeem my receipt from a couple days ago (less than a week) and it says my code is expired? Come on Costa Vida, love your food and I really want more discounts!

No issues here. Racking up points pretty quickly since its the only healthy place by work. Thanks Costa!

LOVE this restaurant & all of the hardworking folks working there!! They are friendly & make delicious food!! Thank you!

Always has a long line and the food taste great!!

the scanner always says that the receipt is too old. I only had mine for one week so its dumb that I dont get my points

Costa Vida only gives you 24 hours to redeem your points. When you get around to scanning your receipts, its too late and your code has expired. This creates very bad will for the franchise. They have lost my business.

Love the food and the service!

This use to be a good app. Now the scanner never works and you have to be in Costa Vida for it to work. What if I get take out? I dont get my points?